ATTENTION: CUSTOMER PORTAL WILL BE DOWN FOR MAINTENANCE
IMPORTANT NOTICE: Due to a system upgrade on the weekend of August 26, the Customer Portal at fwcustomer.org will not be
available from 6pm Friday, August 26 through Sunday, August 28. It will be turned back on the morning of Monday,
August 29. We appreciate your patience.
For an instructional video tutorial on how to register and use the portal click here.
Fairfax Water provides water to nearly 2 million people
Fairfax Water is Virginia’s largest water utility, serving one out of every five Virginians
who obtain their water from public utilities. Nearly 2 million people in the Northern Virginia communities of Fairfax,
Falls Church, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.
That's nearly 2 million friends, neighbors and family members. We don't need any other reason to demand the highest
in water quality standards..... (More)
Fairfax Water's Summer 2016 Straight from the Tap is Now Available
The summer issue of the Fairfax Water Customer Newsletter
Straight from the Tap is here. Customers will receive the summer issue as an insert with their quarterly bills from June – September.
This issue of Straight from the Tap includes the following topics:
- Facts About Lead Levels and Fairfax Water's System
- Info on our 2016 Water Quality Report
- Info on the laboratory’s Student Project Program
- An answer to a common customer question “What is that pink stuff????”
We hope that you enjoy reading this quarter’s newsletter. You can find links to our previous newsletters by visiting our
"News To Know" page.
2016 Report on Your Water Quality
Find important information about your water quality in the
2016 Water Quality Report. To request a printed copy by mail, send an
e-mail to email@example.com or call 703-289-6285, TTY 711,
and provide your name, mailing address, and phone number.
You can view previous Water Quality Reports by
Facts About Lead in Drinking Water
Fairfax Water takes its responsibility to protect customers from lead exposure seriously.
Our monitoring is conducted in accordance with regulatory requirements and guidance. Please click here
for more information on lead and how to reduce exposure.
Fairfax Water Consolidates Water Rates Ahead of Agreed Schedule
Fairfax Water equalizes water rates for customers previously served by the City of Fairfax and City of Falls Church water systems.
Click here for more information.
Recently we received reports from customers that individuals were impersonating Fairfax Water
staff by calling to offer “discounts” or asking to enter their homes. Please read
this important information to help you identify Fairfax Water staff.
Future Water Supply Planning
Fairfax County Board of Supervisors unanimously approved a Comprehensive Plan Amendment to recognize the conversion of a reconfigured
Vulcan Quarry to a water supply storage facility in order to meet the long-term needs of Fairfax County and the region. Click on a link below for details.
Water Wise Landscaping and Watering Guide
This guide includes tips on planning and designing your landscaping, watering, lawn care, and improving your soil. You can print a copy of the guide
here or call 703-289-6017, TTY 711, to request a copy by mail.
Quick Links- click below for
direct access to our most popular features.
Attention Customers: Clarification About Water Service Line
You may have received a letter from companies such as American Water Resources (AWR) or
Home Emergency Service Company about your water and sewer line maintenance responsibility
along with an offer for Water and Sewer Line Insurance. To clarify, these companies are
not associated with Fairfax Water. They are private companies offering insurance associated
with the water and sewer lines on your property. Fairfax Water does not offer this insurance
and does not have a position on the need for this coverage. For more
information about your water line responsibilities, visit
or call us at 703-689-5800, TTY 711.
Facts About Lead Levels and Fairfax Water's
Fairfax Water’s distribution system does not contain
lead pipe. Fairfax Water has made an extensive effort to identify
and replace any lead service connections in the older areas of its
here to learn more...
Emerging Water Quality Issues
Fairfax Water has developed a testing plan for
Endocrine Disrupting Compounds (EDCs) and Pharmaceuticals and
Personal Care Products (PPCPs) in source and treated waters.
about the testing program, the findings and Fairfax Water’s